POLICIES
1. Order / 2. Back order / 3. Pricing / 4. Payment / 5. Shipping / 6. Shipping and Handling Charge /
7. Delayed shipment / 8. Damaged shipment / 9. Returns / 10. Customs / 11. Notification of changes
ORDERS
1. ORDER
We request correct customer information to deliver successfully. We are unable to change your delivery address and other information once an order has been placed.
2. BACK ORDER
Some items will be available for back order when they are out of stock and we are expecting new stock to arrive very soon to our warehouse. We aim to dispatch all back-ordered items as soon as they become available for shipping. Dispatch dates can be subject to change. Delivery dates will depend on the shipping method chosen at the time of purchase.
PRICING
3. PRICING
Product information, photos and prices are subject to change without notice and subject to possible error. If a change or error affects an unsent order, you will be informed about the changes before your order is processed.
4. PAYMENT
PayPal is our preferred payment method, either through a PayPal account or a credit or debit card to PayPal.
SHIPPING
5. SHIPPING
We ship by standard mail service & express mail service (EMS) and aim to deliver within 2~14 business days from the date of dispatch. All products are dispatched from Korea and are usually shipped no later than 2 business days of receiving cleared payment.
We deliver to the following countries*
*Please contact us if your country does not appear on this list and we will calculate your shipping.
From 0 to 1kg, we ship the products by Standard Mail Service.
- Standard mail service: within 5 to 14 working days depending on the country.
(If you prefer EMS, please send an email to notag@notagshop.com)
Over 1 kg, we offer shipping by Express Mail Service (EMS)
- Express Mail Service (EMS) : within 3 to 5 working days.
The estimated delivery is in working days.
Please see the table below to find out the delivery time in working days* for your country.
*It can take longer than the period stated above when a delay occurs in customs.
*Weekends and Korean holidays are not considered working days.
6. SHIPPING AND HANDLING CHARGE
From 0 to 1kg, we offer shipping by standard mail service. If you wish to receive your order quicker, please contact us and we will ship by EMS with additional charges. These charges are based on the gross weight of the order as when packed for shipping, including dimensional weight in some cases, and are calculated in kilograms, ‘Kg’.
7. DELAYED SHIPMENT
Please understand that there are many factors that may delay a shipment, such as weather, strikes, or other circumstances that are beyond our control. We cannot be held responsible for such delays.
8. DAMAGED SHIPMENTS
We hope that you will be delighted with your order.
In the rare event that the wrong goods are delivered or you find a manufacturing defect or your order is damaged, please email 'info@notagshop.com' so we will work with you to exchange the item or refund your purchase.
The product may be returned for a refund or exchange within 7 days after your order has been shipped. All returned items must be returned in “new” (resalable) condition (judged by us) with all the original packaging, accessories, manuals and other documentation, etc., included where applicable.
RETURNS
9. RETURNS
However, if you are not completely satisfied please send us notice of cancellation in writing and return the goods to us in their original, unopened an unused condition with proof of purchase for a refund. Then we will refund you right soon after receiving returned goods.
*In this case, you will need to bear the cost of returning the goods.
*Sale items or special purchases bought in the sale or at promotional events or artist collaboration items may not be exchanged or refunded.
*NoTag Co., Ltd. / Returns
#616, 6F Jeil Building, Gangnamdaero 136 Gil 11, Gangnam-Gu, Seoul, Korea (Zip Code: 135-814)
CUSTOMS
NOTIFICATION
NOTIFICATION
10. CUSTOMS
Please be advised that your country may impose duty fees, or other taxes based on the product origin and/or value. These fees and taxes are based on your country's import policy, and may be imposed in addition to the purchase price and shipping/handling fees collected by us prior to shipment. All such fees and taxes are the responsibility of the recipient and our company is not responsible for them. Neither are we responsible for such fees/taxes on returned items. If you are concerned about possible additional charges, please contact your local Import/Customs authority for more information.
11. Notification of Changes
If we decide to change our policy, we will post those changes on our site as soon as they come into effect.
11. Notification of Changes
If we decide to change our policy, we will post those changes on our site as soon as they come into effect.
11. Notification of Changes
If we decide to change our policy, we will post those changes on our site as soon as they come into effect.
We at NoTag welcome your feedback or inquiries!
If you need to contact us regarding the information outlined above or you have any other inquiries, please contact send an email to NCC (NoTag Customer Centre):
notag@notag.co.kr
We will respond to your questions or feedback ASAP.